Impact of Job Characteristic on Organization Citizenship Behavior (A Case Study of Private Banking Sector in Jalalabad Nangrahar)

Abstract

This research report was aimed to identify the impact of Job Characteristic on Organization Citizenship Behavior. The aim is specially to find out the factor of job characteristic of private banking sector in Jalalabad. A quantitative research questionnaire was applied to find out the factors which affect the organization citizenship behavior and to know that which factor job characteristic are related to each other. A questionnaire of 120 employees was randomly selected out of 150 which were the operational staff and office staff of the company.  Regression analysis was used to test the hypotheses and from which concludes that the factors used for fairness, job stress, work family conflict, autonomy and feedback having the relation with age, gender, income and education of company employees. The finding of this study in more detail, because there are some factors on which still there should be work more on it to provide more accurate results which would be acceptable to everyone.  The paper provides that a well executed fairness and feedback factors has always a great impact on organization citizenship behavior.

Keywords: Job characteristics factors, organization citizenship behavior.