Key Determinants of Employee Retention and Turnover in Pakistan’s Private Retail Banking Sector
Abstract
This study looks at the retail private banking business in Pakistan's Islamabad Region, with an emphasis on employee turnover and retention. Key findings from interviewees at A Bank include excessive workloads, management behaviour, workforce shortages, gender discrimination, and questions about promotion fairness. Job satisfaction is highly influenced by workload and a lack of supportive management, whereas gender prejudice and staffing issues have an impact on service quality. Despite these challenges, many employees remain because of limited career opportunities and workplace familiarity. The study emphasises the importance of tailored tactics to promote employee satisfaction, and it makes recommendations for future research that will look into solutions across different geographies.
