Obstacles and Outcomes of Hospital Management System Implementation

Abstract

This study was conducted to identify the obstacles and outcomes in the implementation of a Hospital Management System (HMS) in Pakistan. A Hospital Management System (HMS) is used to streamline hospital processes by managing healthcare-related information efficiently. It is a necessity in today’s world, but limited hospitals in developing countries like Pakistan have implemented such systems. This study adopted a qualitative approach to identify major areas related to the obstacles and outcomes of HMS implementation in a hospital. It employed a qualitative approach rooted in interpretivism and an inductive methodology. Interviews were conducted in different departments of the hospital to ensure adequate representation of the various management levels and skill set diversity. Open-ended questions were asked from the interviewees related to the topic under study during the personal interviews. All the interviews were recorded and transcribed verbatim. Special attention was paid to capturing all relevant information, and these transcripts were then entered into NVivo software. The results of the study may prove beneficial in streamlining the HMS implementation process in other hospitals and working out the identified obstacles before implementation to carry out the task more efficiently.

Keywords: Hospital Management System, Hospital Automation, Employee Satisfaction, Patient Satisfaction, Qualitative Analysis